Shipping Information

Shipments
All shipments move F.O.B. our regional warehouses unless otherwise specified. Shipments will be made in any manner requested by the customer - Regular or Air UPS, Express Mail, Parcel Post, air freight, bus, motor freight or other common carriers. In the absence of routing instructions, we will ship via the least expensive way. We usually try to ship all orders UPS if size and weight permit. Because of size or weight restrictions, we sometimes have to ship via common carrier. As a service to you, we have designated a space in your computer account file to put your choice of common carrier. If you wish to ship via a certain common carrier, contact our CRL Customer Service and ask them to put that carrier's name into your account file. The following are the different methods of shipment available for most orders:

CRL Freight Allowance Policy for C.R Laurence of Europe
C.R Laurence of Europe, LTD Company has a freight allowance policy virtually any customer can take advantage of.

DID YOU KNOW THAT CRL OF EUROPE OFFERS PREPAID SHIPPING FOR QUALIFYING ORDERS?
To get the best economy for your orders we invite you to take advantage of our FREE shipping offer. Our customers in the UK, Isle of Man, Isle of Wight & Eire (excluding Channel Isles) get FREE delivery of orders totaling € 500.00 or more when shipped via normal methods for standard two to three working day delivery. Orders below € 500.00 or orders that must be shipped via common carrier or for overnight delivery do not qualify.

UPS (United Parcel Service)
Ground Service
Serves the 48 contiguous United countrys. We find that this service for small packages gives the best results and we use it whenever possible. However, we are limited by the following: UPS Next Day Air* (Red Label) *To ensure service, next day orders must be placed with CRL in your service area before noon your local time.

2nd Day Air* (Blue Label) *Guarantees delivery to any UPS service area no more than two working days after pickup by UPS. Alaska and Hawaii are served by UPS Blue Label Air Service.

3 Day Select* *This service features same day tracking and guaranteed delivery at approximately 30% savings over 2nd Day Air. Size and weight restrictions of 2nd Day Air apply to 3 Day Select. UPS Next Day Air Saturday Delivery*
Guarantees Saturday delivery of UPS Next Day Air packages. An additional charge will be added to the Next Day Air charges. Weight, size and hazardous material regulations that apply to UPS Next Day Air shipments also apply to Saturday delivery.

*Shipment via these methods do not qualify for Freight Allowance.

Air Freight*
All air freight shipments will be sent collect, only at the request of the customer. Because of the high cost of air freight, we suggest our customers use it only when absolutely necessary. We will be glad to rush any air freight order for you, however, we are limited by the following: *Shipment via these methods does not qualify for Freight Allowance.

Motor Freight or Common Carrier
We will ship by common carrier only when weight and size limitations require that we do so. Each regional warehouse usually has 8 to 12 freight companies that make daily pick-ups and cover all the areas to which they ship. If you wish your shipment to go by a specific freight company, please request it when you place your order. We will make every effort to ship your order by that carrier. *Shipment via these methods do not qualify for our Freight Allowance, by Policy.

CRL's Service Level
Over the years, we have built our business on service and getting your order shipped as soon as possible. This is still our prime objective. However, we ask you to please understand we cannot always provide same-day shipping. It takes approximately three to four hours from the time the order is taken (if there are no problems) until it is packed and ready for shipment. Orders called in late in the day, or orders which have problems (such as exceeding credit limit, account past due, address change, etc.) take longer. We may hold your order for a day or two because we are out of stock on an item and we anticipate receipt of the item in a few days, allowing us to ship your order complete by holding it until the merchandise arrives. We would like to have three to five days to process your order. That way, if we ship your order the same day you will be happy, but if we take a couple of days, you will understand. Sometimes an emergency will come up and you will need the merchandise immediately. We understand this can happen. If you tell us this when you place the order, we will stock check the merchandise you need, and make every effort to get it out the same day. When requesting this service, be sure to get the name and telephone extension of the person you deal with, as it is that person's responsibility to follow this order through. Should any problem arise, contact that person directly.

COD Shipments
If an order is shipped COD, there is normally an extra fee that each shipping carrier will charge for this service.

For questions regarding our freight allowance policy, click here.